FAQ

  • What forms of payment do you accept?

    Cash, cheque and E-transfer are my preferred methods of payment.

    VISA, MasterCard, VISA debit and MasterCard debit are also accepted.

    Payment is due upon the completion of each treatment. I do not preform any direct billing. You will be given a receipt that you can submit to you insurance for reimbursement.

  • Do you offer deep tissue massage?

    Deep tissue is not a modality of its own. In general, when patients request this, it often has more to do with them wanting more specific attention to a region of the body. Which I am more than happy to do!

    Patients report that I have a firmer touch then some therapists.

  • Does Massage Therapy hurt?

    Massage does not have to hurt to be effective.

    If the pressure exceeds your comfort level, please let me know and I will stop, modify and adjust the treatment to your personal needs.

  • Who do you treat?

    A large number of my current clientele are chronic pain experiencers. I also treat individuals who are pregnant and post-partum. I try my best to tailor each treatments to the individual patient and to create a welcoming space for all.

    Any form of hate or discrimination will not be tolerated in my clinic space.

  • Is there parking?

    Free parking is available on site and is located in the rear of the building, accessible off of lane way via London Rd. E or Norwich Rd.E.

    This is where you will also find the entrance to the clinic.

  • I am sick, should I keep my appointment?

    If you feel ill, you MUST cancel your appointment or send a friend in your place.

    If someone in your household is sick, I am happy to treat you, but appreciate you wearing a mask out of caution.

  • Can I bring someone with me to my appointment?

    Yes. If you need to bring your infant, child or support person, they can join you in the treatment room.

    If you want to bring someone else, they can wait for you in our waiting area.

  • What is your cancellation and missed appointment policy?

    In the event that you are unable to keep your scheduled appointment, please contact me by phone or email at least 24 hours prior to your appointment.

    If I do not hear from you within this time frame, and you do not keep your appointment, you may be required to pay the full cost of the treatment as booked.

    Late arrivals will be charged the entire appointment fee.

  • Should I tip my RMT?

    I do not encourage tipping.

    The best tip you can give is a referral to a friend!